Terms of Service

LAWN CARE & MAINTENANCE DIVISION

1. Payment – For mowing service, Superior Lawn & Lights requires a card on file .  Your chosen credit or debit card information will be encrypted and stored in a safe and secure electronic payment system, to be used only by our company for the purpose of collecting payment for services performed by our company. Payment for lawn care & landscaping services will either be charged to your card on file immediately after service has been completed, on a scheduled date that the client has previously agreed to (Weekly/Biweekly) or at the end of the week on Sunday. An electronic receipt will be sent to you via email. If a payment is unable to be processed, service will be put on hold until payment is made. Repeated unsuccessful payments may result in termination of service. Client will be notified via email or text if there have been more than three consecutive unsuccessful payments. We reserve the right to send your account to collections if we have not received payment within 90 days of last service.

2. Scheduling – In a business whose productivity relies upon the weather, scheduling can be difficult at times. Inclement weather may affect scheduling. We try our best to keep scheduling conflicts to a minimum; however, circumstances that are beyond our control may affect completion times/dates. Mowing services are placed on a weekly or biweekly schedule and adjusted as needed throughout the season. Please note that if a lawn care crew comes to your property to perform scheduled lawn care service and your lawn is freshly mowed by another person or provider without notice to our company, a charge of 50% of your regular service cost will be assessed to your account.

3. Continuation of Service – Once your maintenance service begins, you’ll be placed on our annual mowing schedule until grass growth begins to slow or become dormant during the upcoming Fall season. We expect for service to resume at start of Spring season unless notified by client before annual mowing service begins. Superior Lawn & Lights will reach out to existing client at the start of season letting them know a start date for their property. If a price increase is necessary, we will notify you 30 days ahead of time. Written notice of cancelation is necessary from either party to end service.

4. Picking Up Items – Your service will be predictable and reliable. Since you’ll know when we’re coming, we ask that you please pick up all items in your yard and move all vehicles or blockages that may hinder our ability to access yard, gates, etc. This includes dog feces, dog toys, children’s toys, hoses, gardening equipment, etc. This ensures that our crew can stay efficient and do the best job for you, while avoiding damage to your personal items and our equipment. Repeated occurrences, damage to our equipment or personal injury to our employees may result in termination of service or a fee of $25 per occurrence.

5. Courtesy and Safety – While Superior Lawn & Lights is on location at your property, you are responsible for keeping all children and pets, as well as other individuals, away from the work area. This is for your safety, as well as our own.

6. Skipping a Mow – Our crew leaders are trained professionals. When they arrive on the job site, they analyze the status of your lawn. If it appears that it does not need mowed and would benefit from skipping a week or two of service, the crew leader will make a note of the skipped service and you will not be charged for that visit. This may happen during drier periods throughout the year. Otherwise, your lawn will be mowed weekly or biweekly depending on what schedule you have chosen.

7. Requesting to Mow Shorter – Please be advised that we mow at 2.5 – 3.5 inches throughout the year. This guarantees optimal health, quality, and aesthetic of your lawn. Mowing shorter than 2.5 inches in our area of the country may damage grass roots, promote weed growth, and destroy the overall look of your lawn. We take pride in the lawns we mow. We want you to take pride in the health and beauty of your lawn as well.

8. Damages – We cannot be held responsible for damage to certain unavoidable areas that could be affected by a string trimmer, including, but not limited to mailbox posts, fences, swing sets and play areas, unprotected siding that may be low to the ground, unmarked plants placed outside of regular beds, and other unprotected or unmarked areas. If an item should be directly damaged by our equipment, we will communicate the issue with you as soon as possible; if you notice that an item has been damaged, please notify us within 24 hours per our satisfaction guarantee below. Please note that Superior Lawn & Lights is fully insured and licensed and carries one-million-dollar liability insurance.

9. Satisfaction Guarantee – Your 100% satisfaction is guaranteed. If for any reason you are not satisfied with the quality of service you have received, please contact us within 24 hours. This contact may be in the form of a phone call, voicemail, text or e-mail. Please leave your contact information and describe the issue in detail. If you contact us after regular business hours (Monday through Friday 7:00am to 5:00pm), we will contact you as soon as possible when we re-open. If an issue should arise after the 24-hour window, it may be due to an issue of nature or other circumstance that could prevent us from correcting the problem at no charge.

10. Cancelation – If you choose to cancel your service, a 24-hour notice (or if your service day is Monday, please notify us before 4:00pm on Friday) is required. If we do not receive notice of your cancelation, a charge of 50% of your regular service cost will be assessed to your account.